Fusion BPO's work from home solutions is a state of art process that allows call center agents to work from home. Due to factors like the pandemic and social distancing Fusion has been able to transform their regular call center to a work from call center.  Our call center in Jamaica has been able to transform into a work from home call center.

Some of the main reasons why some Fusion has been able to successfully  transform their call centres into a work at home option is because of some very important factors:

 

 

 

• There is a prerequisite test required to see if the agent is qualified to be part of the work at home solution.

 

 

 

 

 

• International call centres have a much larger pool of resources in comparison to domestic call centres, which gives them an edge.

 

 

 

 

 

• Training and operational procedures which are tailored made for the work at home solution

 

 

 

 

 

• Making sure that all the information remains secure whether you are working in office or working from home

 

 

 

 

 

• High levels of technological infrastructure for ensuring seamless transitions.