DESCRIPTION

The Customer Service Representative is responsible for processing and updating customer information and resolve any emerging problems that customers may face.

NearShore Inbound Call Experts (NICE) is a leading provider of inbound driven customer support, IT, and Quality Assurance solutions. With over 30 years of combined experience, NICE consists of an all-star team dedicated to ensuring that we retain, train and deploy the highest talent possible when it comes to dealing with end consumers. This ensures the highest level of support across any of our services.

Customer Service Representatives

Essential Duties and Responsibilities:

The Customer Service Representative is responsible for processing and updating customer information and resolve any emerging problems that customers may face.

• Perform necessary customer verifications to validate information presented is accurate.
• Provides quality customer service including information regarding products and services, billing, repair and other types of inquiries.
• Resolves customer queries via email and telephone.
• Review and monitor customers request to determine customer eligibility for service.
• Input customer related data accurately and efficiently.
• Manage customers who are resistant to agent contact by remaining polite, tactful, and honest and firm.
• Have the ability to relate to people from a variety of different backgrounds.
• Must be polite, active listening skills and self-motivated.
• Perform related duties as assigned by supervisor
• Maintain compliance with all Company policies and procedures

Education and/or Work Experience Requirements:

• Minimum of 4 CXC subjects (Math and English included) or equivalent education.
• Minimum 1 year customer service experience in a call center environment.
• Must be 18 years or older
• Must have a valid Government issued ID
• Have flexibility and the ability to work on weekends and public holidays.
• Excellent verbal and written communication skills, including ability to effectively communicate with customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices.
• Excellent computer proficiency (MS Office)

Benefits of working for NICE include the following:

• Paid Training
• Competitive rates
• Lunch benefits
• Free round-trip Transportation from downtown
• Health Care eligibility (after 90 days)
• Employee referral bonus program

Thank you for your interest in this opportunity; Only short-listed candidates will be contacted.

APPLY HERE