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For Sale: Customer Service Representative

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pin_drop Advanced Call Center, Barnett Tech Park, 3 Mega Byte Drive, Montego Bay
map St James
931 times
7 months ago
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Have you been searching and still havent found a place to rent?

Don't have the time and always see places when its too late or already gone?

If this is you, then let us find you a place to rent within your budget! Give us a call or message us today!

Call (876) 970-5657/(876) 970-5557 or WhatsApp (876) 990-7171

This service is provided by Jamaica Classified Online

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Additional Information

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. Do you love helping others? If so, apply now for an instant interview!

We offer Customer Service Representatives:



  • PAID TRAINING! You can be successful even without experience



  • Massive opportunity for advancement; 90% of our leadership team was promoted from within.



  • Hourly, overtime, and tremendous bonus opportunities



  • Fantastic Supervisors and a Positive environment



  • Employee appreciation, Team, and Theme days



  • Onsite Counselor and Nurse



  • Health Insurance



  • FREE Transportation



  • Lunch Subsidy & Onsite Canteen



  • Multiple Full time schedules



Position Summary

Customer Service Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service.

Essential Duties and Responsibilities:



  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 



  • Maintains confidentiality; Listen to others without interrupting;



  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;



  • Multi tasks to document while speaking with the consumer



  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.



  • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.



  • Is consistently at work and on time



  • Follows instructions, responds to management direction; Takes responsibility for own actions;



  • Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.








Minimum Qualifications:


  • 3 CXC (Including English) or 6 Months of Call Center Experience or Customer Service Certificate from Heart



  • Must be able to successfully pass criminal background check



  • Data entry and basic computer skills



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