Non-voice call centres activities include:

• Lead generation- creating leads with high conversion rate which will lead to high return on investments.
• Email marketing: in its broadest sense, every email sent to a potential or current customer could be considered email marketing.
• Chat Support: is a form of communication between the customer and the agent in a call centre without having to speak directly on the phone
• Market Research: vital information on current market trends, both collecting information by primary and secondary market research. And offers extensive research services.