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Date Sold: 4 months ago

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For Sale: BPO Voice Process In Jamaica


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pin_drop 15 Old Hope Road, Kingston 5,
map Kingston St Andrew
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4 months ago
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Additional Information

  • Inbound Services: is a type of call centre, where calls are made to the call centre by customers and/or prospective customers and this means the call centre does not make the call on the account of a client the types of inbound services offered are:

    • customer service
    • invoice support
    • live chat support

 

  • Outbound Services: is the contrary of an inbound call centre. Here call centre agents call customers on the behalf of the clients and try to convert their conversations into sales or revenue. The different kinds of outbound services offered are:

    • lead generation
    • fundraising
    • collections
    • cross-selling

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