DESCRIPTION

The Reservation Sales/Customer Service Agent is primarily responsible for selling vacation packages and providing excellent customer service to our clients.

The worldwide representative for Sandals and Beaches Resorts is seeking innovative, performance-driven and customer-focused individuals to join our team:

The ideal candidates will be primarily accountable for selling vacation packages to clients and must provide prompt, courteous assistance and resolution to travel agent and direct consumer issues. Must be able to handle a large volume of calls and must provide accurate and updated information on products, promotions and procedures to all clients. The ideal candidate will be expected to maintain a current understanding of other departments’ operating policies and procedures in order to make accurate decisions and proper recommendations to clients.

The ideal Candidates MUST possess the following minimum requirements:

• Five (5) CXC passes (including Mathematics & English Language) or similar qualifications.
• At least one (1) year experience in a similar position within the call center environment.
• Be motivated by an incentive-based environment.
• Possess strong verbal, written, interpersonal and listening skills.
• Proven strong sales and closing skills and the ability to overcome objections.
• Experience in online text-based communication and highly skilled in the use of various instant messaging platforms would be an asset.
• Must be comfortable with asking open ended questions and explaining product options.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Problem-solving and decision-making skills with the ability to offer creative solutions.
• Flexibility to work various shifts including nights, weekends and public holidays.

We offer a competitive package that includes: pension, health, opportunities for travel, employee development workshops, monthly fun activities and a great working environment.

Applications and resumes must be submitted no later than February 03, 2017.

We thank all applicants; however, only candidates shortlisted will be contacted.