Job Scope

Assist with overall effective delivery of products and services offered and assists in all communication activities to improve customer knowledge of the available products and services.

Core Functions:

The functions of the position include but are not limited to:

• Assist with the collection of loan applications and ensure that they are properly completed
• Assist with interviewing members making withdrawals and encouraging them to utilize other services as a viable option
• Ensure nomination cards are completed correctly, posted, signed by authorized persons and dispatched to the Registry
• Provide information on and promotes company goods, services and activities
• Assist with maintaining list of new members and new agreements
• Prepare reports as required
• Maintain confidentiality of information received
• Observes and maintains strict adherence to established health and safety policies and practices
• Assist with giving members information on products and services offered

Qualifications and Experience

• Five (5) subjects (CXC, GCE, CSEC) including Mathematics, Accounts and English Language
• Minimum of one (1) year experience in a similar position
• Exceptional customer service and telephone skills
• Excellent customer relations skills
• Excellent oral and written communication skills
• Proficiency in Microsoft Office productivity tools
• Excellent interpersonal skills with the ability to be a flexible team player
• Excellent problem solving skills
• Sound knowledge of loan administration and policies
• Ability to work under pressure and pay attention to detail
• Maintain high degree of confidentiality