JOB SUMMARY:

The Helpdesk Operator is responsible for providing technical assistance and support related to computer systems, hardware, or software. The individual responds to queries, and establishes a communication link between the customer and the IT specialist to arrive at solutions efficiently while documenting all processes that are IT related.

MAIN DUTIES AND RESPONSIBILITIES:

1. Installing and configuring computer hardware operating systems and applications;

2. Monitoring and maintaining computer systems and networks;

3. Guiding clients through a series of actions, either face to face, over the telephone or to help set up systems or resolve issues;

4. Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

5. Providing support, including procedural documentation and relevant reports;

6. Supporting the roll-out of new systems;

7. Setting up new users' accounts and profiles and dealing with password issues;

8. Responding within agreed time limits to call-outs;

9. Working continuously on a task until completion (or referral to third parties, if appropriate);

10. Prioritizing and managing many open cases at one time until closed.

11. Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers and suppliers;

12. Organize and support training of staff in the use of IT governed systems.

13. Ensuring that communication is dispersed to all stake holders in a timely manner concerning IT related matters that affect the organization.

REQUIREMENTS:

 Bachelor’s Degree in Computer Science or equivalent combination of training and experience.

 Should have at least one (1) year's experience in a Quick Service Restaurant/industry .

 Display excellent written and verbal communication skills.

 An ability to think logically with good analytical and problem solving skills.

 Willingness to work flexible schedules.

APPLY HERE