Description:

Responsible for leading and participating in providing assistance to customers needing to resolve problems with their computer systems by answering service requests; delegate service requests to Service Technicians according to schedules and locations; perform daily equipment checks to ensure equipment is functioning properly; monitor various system functions and activities

Qualifications

- Applicant for this job will be expected to meet the following minimum qualifications.

Education

- High school diploma required. Degree from an accredited college or university is preferred.

Experience

• Minimum of two years experience in a technical support services or customer service environment required.
• Minimum of one year experience in a windows-based environment preferred.
• Minimum of one year of lead experience preferred.

Other

• Avaya telecom hardware/software
• IBM compatible PC hardware
• Windows operating systems including Windows 2000, NT or XP
• DOS
• Mainframe and PC/LAN environments
• Citirix
• Windows based server hardware/software
• Suite of office software packages
• MCSE certification preferred
• Avaya certification a plus

APPLY HERE